Overview
For any defective products, send us an email at support@lahuellanica.com for better advice. if your item meets one of the following conditions, please contact us as soon as you receive the item.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will refund or reprint your order at no cost in the following cases:
- The product itself is flawed
- Design error: wrong design compared to information provided on our website.
- The following information of product is not the same as the order: type, size or color.
Refunds
For any refund request, you need to report to us within 14 days since you get your items. Please provide us following information to our support email support@lahuellanica.com : your order/invoice number, in case you get wrong item/damage item please send us a picture of the item you received.
Once we evaluate, the refund request will be processed within 1-3 business days. if the request is approved by our team, the refund is expected to be arrived in 2-3 business days.
Please note: we do not process a refund, reprint or return in the following cases:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested) and your order did not arrive due to exceptional circumstances outside the control of our store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing «delivered» in the tracking system, having been shipped into your mailbox but gotten lost). the item is as described.
Cancel (if applicable)
Afte making a purchase, costumers have 24 hours to request cancellation. Please be informed that a management, processing and transaction fee (10 % of your total order value) will be applied for the cancellation.
after that date, the item will be produced and ww can’t support any further.
refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed:
- For PAYPAL account: 48 hours.
- For CREDIT CARD account: 10 – 14 business days. The exact length of time is dependent on your card issuing bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. for other reasons like printing problems, we will taje care of them all for you. please contact us first and we will guide you through the steps. please do not send your purchase back to us unless we authorize you to do so.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@lahuellanica.com for questions related to refunds and returns.
